The hotel rating is often used to classify hotels according to their quality. From the initial objective of informing travelers on the basic facilities that can be expected, the purpose of the hotel assessment has evolved into a focus on the overall hotel experience. Currently the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, ie to categorize hotels.
There are various rating schemes used by organizations around the world. Many have systems involving stars, with more stars showing greater luxury. Forbes Travel Guide, formerly Car Travel Guide, launched its star rating system in 1958. AAA and its affiliated bodies use diamonds instead of stars to express the ratings of hotels and restaurants.
Food, entertainment, scenic services, room variations such as size and additional facilities, spa and gym, accessibility and location can be considered in setting standards. The hotel is independently rated in a traditional system and relies heavily on the facilities provided. Some consider this a disadvantage for smaller hotels whose quality of accommodation can fall into one class but the lack of goods such as elevators will prevent it from reaching a higher categorization.
In recent years, the hotel's rating system has also been criticized by some who argue that ranking criteria for such systems are too complex and elusive to the layman.
Video Hotel rating
Hotel classification standards
The more common classification systems include "star" ratings, font ratings, from "A" to "F", such as hotels and motels. Systems that use terms like Deluxe/Luxury, First Class/Superior, Class/Standard Tour, and Budget/Economy Class are more widely accepted as hotel types, than hotel standards.
Some countries have ratings based on single public standards - Belgium, Denmark, Greece, Italy, Malta, Netherlands, Portugal, Spain, and Hungary have laws that define the ratings of hotels. In Germany, Austria and Switzerland, the ratings are determined by the hotel industry associations each using a five star system - the German classification is Tourist (*), Standard (**), Comfort (***) c, First Class (**** ) and Luxury (*****), with the "Excellence" mark to mark an additional beyond the minimum limit specified in the standard, but not enough to move the hotel to the next level of rank. The Swiss hotel rating was the first formal non-governmental hotel classification beginning in 1979. It affected the classification of hotels in Austria and Germany. The formal hotel classification DEHOGA (German Hotel and Restaurant Association) started on August 1, 1996 and proved very successful with 80% of guests who call the hotel star as the main criteria in hotel selection. This implementation affects the creation of a Common Hotelstars Europe valuation system that began in 2010 (see below).
In France, the rankings are determined by the public tourism council, French Atout, using a four star system (plus "L" for Luxus) which has been transformed into a five-star system beginning in 2009. In South Africa, the South African Tourist Assembly Council has strict rules for the type hotels that provide up to 5 stars. In India, the hotel classification is based on two categories such as "Star" and "Warisan". Hotels in India are classified by the Hotel and Restaurant Association Classification Committee (HRACC), Ministry of Tourism, India. In New Zealand, hotels and other tourism services are rated by Qualmark, owned by Tourism New Zealand, a government organization.
Classification of hotels by country
Australia
In Australia, the independent rating scheme and the Star Rating ('star') rating is owned by Australian Auto Clubs - NRMA, RACV, RACQ, RAC, RAA and RACT. The Star Rating represents the quality and condition of the guest facility and is determined by over 200 criteria that have been rated by Australian travelers according to what is important to them. Star Rating is awarded for property in six types of accommodation - hotels, motels, serviced apartments, self catering, hosted accommodation and holiday caravan park - after a physical inspection by qualified reviewers.
By 2015 Star Ratings Australia becomes one of the world's first independent accommodation classification systems to combine consumer 'voice'. Exclusive Travelers ratings are presented in parallel with the independent Star Rating and are a composite of previous guest ratings and reviews from over 100 websites in 45 different languages. A property must have at least 25 reviews (on all sites) to generate aggregate Rating Travelers. Weight is applicable to the popularity of the source site and the date of the last guest review. The William Angliss Institute in Melbourne has developed an independent benchmark framework to show whether a property meets or exceeds guests' expectations.
The Australian Star Rating represents a quality standard that is reviewed independently and easily defined:
On Feb 28, 17, Michael Reed CEO of Australian Motoring Services, advised clients via email about the closing of the Australian Star Ratings which took effect from mid-2017.
The Australian star rating has been in operation since the first 1950s with state-of-the-art car clubs, from about 10 years ago with AAA Tourism as the top agency. However the booking service at the motorcycle club was not continued and then the annual accommodation guide book no longer printed with on-line accommodation guide. Finally AAA Tourism closed down a few years ago and Star Ratings Australia continues its inspection and star rating services as well as the accommodation website. Reed asks clients to remove the star rating and logo of the car club from their accommodation and promotional information by the middle of the year. Competition from international websites caused its destruction.
United Kingdom
In the UK the hotel is rated from one to five star stars. RAC was withdrawn from the assessment of accommodation in 2008 so that the only scoring scheme in operation is operated by the AA (Automobile Association) and the national tourism board: Visit England, Visit Wales, Scottish Tourism Board and the Northern Ireland Tourism Board. Schemes are all 'aligned' to ensure consistency between schemes. This applies to all types of accommodation apart from self-catering which AA began offering in 2009. AA Criteria is available on its website. In addition to the usual black stars (ranging from one (lowest) to five (highest), AA gives the red star to the highest rank, which is considered the 'Choice Inspector'.Each national tourism board has an explanatory assessment on their website.
Philippines
In the Philippines, the Department of Tourism has an accreditation system for hotels, apartment hotels, and resorts. Current systems that use "star systems" that assign ratings from 1 to 5 stars are adopted in 2012. The ratings of the above mentioned facilities are determined through a points system. Hotels, hotel apartments and resorts are valued based on their services, quality of facilities and conditions, and business practices. The Tourism Department classifies the criteria used into the seven dimensions or "business areas" namely: Arrival & amp; Departure, Public Area, Bedroom, Food & amp; Drinks, Waiting Room, Kitchen Area, Facilities, and Business Practices all apply to three categories except Kitchen and Waiting Room which only applies to apartment hotels. 1,000 points is the maximum number of points that an establishment can achieve.
Europe Hotelstars Union
The HOTREC (Hotel, Restaurant & Cafà © s in Europe) is an umbrella organization for 39 associations of 24 European countries. At a conference in Bergen in 2004, the partners set up a hotel classification system to align their national standards. In 2007, HOTREC launched the European Quality of Hospitality (EHQ) scheme which has since accredited existing national inspection bodies for hotel assessments.
Under the protection of HOTREC, Austrian, Czech, German, Hungarian, Dutch, Swedish, and Swiss hotel associations create Unity Hotelstars . On September 14, 2009, the Hotelstars Union classification system was established at a conference in Prague. The system became effective in these countries in January 2010, with the exception of Hungary, Switzerland and the Netherlands, who have chosen a later date for change. Then more countries have joined the HOTREC hotelstars system: Estonia (2011), Latvia (2011), Lithuania (2011), Luxembourg (2011), Malta (2012), Belgium (2013), Denmark (2013) and Greece (2013).
The EST system of the Hotelstars is based on a previous German hotelstars system that widely affects hotel classification in central Europe, with five stars and a Superior mark for additional marks. Instead of a strict minimum in size of room and bath amenities required (eg bathtub in a four star hotel) there is a catalog of criteria with 21 qualifications covering 270 elements, where there is a mandatory star and the other optional. The main criteria are quality management, fitness, and sleeping accommodation. In catalog criteria each entry is associated with a number of points - each Star Hotel level requires a minimum number of points in addition to some mandatory criteria for that level. The minimum requirements for the Featured flags require the same number of points as for the next Hotel Star level which however are not provided because at least one requirement is required to be abandoned.
For hotels with three to five stars, Hotelstars Union will use "mysterious guests" to check the quality of service on a regular basis.
Maps Hotel rating
World hotel rating
So far no international classification has been adopted. There has been an attempt to unify the classification system to become an internationally recognized and reliable standard, but all have failed.
It has been considered that, as has occurred in other areas (eg international accounting standards), hotel classification standards must result from private and independent initiatives. This is probably the case of the World Hotel Rating (WHR) project, which primarily aims to establish international classification standards and assessment criteria along the lines of the world star rating system. It will also build an information platform in the hotel industry that will be multilingual and multicultural. WHR intends to play a key role in the development of quality hotel services, as well as fair and sustainable tourism, and the protection of world cultural and natural heritage. In addition, the WHR will develop labels to promote hotels distinguished by special features, such as family and child-friendly dispositions. The test period is scheduled for 2010.
More than five stars
Some hotels have been advertised as a seven star hotel. The Burj Al Arab Hotel in Dubai opened in 1998 with a butler for every room - this is the first hotel widely described as a "seven star" property, but the hotel says it comes from an unnamed British journalist. travel press and that they do not encourage its use nor use it in their ads. Similarly Emirates Palace Hotel in Abu Dhabi (open since 2005) is sometimes described as a seven star as well, but this hotel only uses a five star rating.
Galleria in Milan, Italy opened in 2007 and claims to have a seven star certificate from SGS Italy2008. However, SGS Italia (not an official tourism agency) has only five stars in the general hotel star category, with the complete certificate left unknown, just as the update process is unknown. Overall, since there are no traditional organizations or formal agency awards or recognizing any rankings on deluxe five-star, such claims are meaningless and are primarily used for advertising purposes.
Historically, luxury hotels have used membership at The Leading Hotels of the World to document regular checks at an additional level. This organization was formed in 1928 and reorganized in 1971 by introducing inspection services around the world.
Green Button
Green Key is a voluntary eco classification given to about 2370 hotels and other companies in 52 countries. In 2009, Fairmont Hotels & amp; Resort joined the Green Key program.
Green Globe
Green Globe is a global certification for sustainable tourism. Membership is reserved for companies and organizations committed to making a positive contribution to the planet. The Green Building Initiative (GBI) acquired US rights to the assessment and certification of Green Green Canada's building for the program in 2004 and adapted it for the US market.
Regards Standard
Standard greeting is a classification system for Muslim-friendly hotels. Hotels can get certification based on certain Muslim criteria such as offering prayer mats, removing alcohol from the room and offering halal restaurant recommendations and divided into 4 levels (bronze, silver, gold and platinum). Archipelago Hotels, Indonesia's largest hospitality company, is a leading member of the Standard Salam system.
See also
- AAA Five Diamond Award
References
External links
- Forbes Travel Guide - Official site
- Slate magazine article mentions the phenomenon of a Seven star hotel
Source of the article : Wikipedia
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